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BOOKING
CONDITIONS
Except otherwise
expressly agreed,
CIAO TRAVEL and its
client and/or Agent
agree that the terms
and conditions for
the services
rendered by CIAO
Travel to client,
whether on an
individual or a tour
basic (or the
“Services”) shall be
governed by the
Booking Conditions
set out below and
hat the said
Booking Conditions
shall form an entire
part of services
contract, whether
verbal or written,
enter into between
CIAO Travel and
Client/Agent:
VALIDITY
All prices quoted to
Client/Agent are on
the net basic and in
United States dollar
and valid according
to the date
specified on the
CIAO
tariffs/dictionary
or quotation and/or
invoice issued to
Client/Agent. CIAO
Travel warrants that
the prices pr
rate quoted to
Client/Agent are
correct at the time
of insurance of the
Client/Agent’s
quotation and/or
invoice but are
subject to change in
line with market,
tax or currency
fluctuation, with or
without prior
notice.
RESERVATION
AND CONFIRMATION
Reservations are to
be made to our
office or to our
General Sales Agent.
Upon confirmation of
a reservation, a 30%
(thirty percent)
deposit is
requested, and the
total package tour
price for the
services should be
paid at least 30
days (thirty days)
prior to client’s
arrival in Vietnam
or starting date of
the tour, or
otherwise CIAO
Travel may at their
sole discretion
cancel the booking
without any refund
of sums already paid
to CIAO Travel by
the Client/Agent.
CIAO Travel also
reserves the right
to change any
arrangement
(including tours,
programmer, prices
and services) in the
best interest of its
Client/Agent, with
or without prior
notice.
CHILD POLICY
One or two children
under 12 years of
age accompanying
both parents as
airline passengers
will be charged 75%
of the adults fare.
For tours, one or
two children under
12 years of age
sharing the room
with parents will be
charged 50% the
adult tour price
VOUCHER
Voucher for booking
arrangements and a
copy of Client’s
itinerary will be
issued to the Client
on arrival by an
CIAO Travel
representative.
PAYMENT
Except as otherwise
agreed by CIAO
Travel, Client’s
payment shall be
executed by cash,
credit card. Except
for cash payment, a
service charge may
apply. In cases
where credit
facilities have been
agreed with the
Client/Agent,
payment shall be
executed by swift or
telegraphic transfer
to the appropriate
CIAO bank account.
Any bank charges
levied by the
sending bank
relating to transfer
to CIAO must be paid
by the Client/Agent.
Bank Name:
VIBANK – VIETNAM
INTERNATIONAL BANK
Add:
189B Tay Son Str,
Dong Da Dist, Hanoi
, Vietnam
Account No:
008704060011488
(VND) and
008840060001333
(USD)
Beneficiary:
VIETNAM
CIAO INTERNATIONAL
TRAVEL JOIN STOCK
COMPANY
Swift code:
VNIBVNVX
CANCELLATION
Save for the case
where a Client/Agent
loses its deposit as
mentioned above,
charge for
cancellation of
bookings are not
levied by CIAO
Travel but if
hotels, carriers,
and other
contractors apply
charges for
cancellation, the
Client/Agent shall
be liable to pay
those charges to
CIAO Travel or to
the concerned
parties directly as
the case may be.
FIT
CANCELLATION POLICY
The cancellation
charges below refer
to the
non-transferable fee
that is charge to
clients who
cancelled their
tour.
- More
than 30 days before
departure:
no cancellation
charge
-
Between 30 and 20
days before
departure
10% of total tour
cost
-
Between 19 and 8days
before
departure
25% of total tour
cost
-
Between 7days and
48hours before
departure
50% of total tour
cost
- Less
than 48 hours before
departure 75%
of total tour cost
-
No-show at the
airport on the day
of
departure
90% of total tour
cost
Special conditions:
Depending on
airlines and
cruises’
cancellation
policies, the above
conditions may be
modified.
GIT
CANCELLATION POLICY
1- Partial
Cancellation of the
group
‘ Partial
cancellation’ occurs
when less than 10%
of the group’s
member cancel their
tour.
The cancellation
charges below refer
to the
non-transferable fee
that is charge to
clients the group
member who has
cancelled their
tour.
- More
than 30 days before
departure:
no cancellation
charge
-
Between 30 and 20
days before
departure
10% of
total tour cost
-
Between 19 and 8days
before
departure
25% of total tour
cost
-
Between 7days and
48hours before
departure
50% of total tour
cost
- Less
than 48 hours before
departure
75% of total tour
cost
-
No-show at the
airport on the day
of
departure
90% of total tour
cost
2- ‘Substantial
cancellation’
occurs when 11% to
99% of the group
members cancel their
tour. Use the chart
provided to
determine the
cancellation fees,
based on the
percentage of
members who cancel
and cancellation
date in comparison
to the scheduled and
contracted departure
date.
|
|
Percentage
of member
cancellation |
|
11% to 30% |
31% to 50% |
51% to 70% |
71% to 90% |
|
Up to day 61 |
0% |
10% |
10% |
25% |
|
Day 60 to 31 |
10% |
10% |
25% |
50% |
|
Day 30 to 21 |
25% |
25% |
50% |
75% |
|
Day 20 to 8 |
50% |
50% |
75% |
90% |
|
Day 7 to 2 |
75% |
75% |
90% |
100% |
|
Day 1 or
no-show |
90% |
90% |
100% |
100% |
Special
conditions:
Depending on
airlines and
cruises’
cancellation
policies, the above
conditions may be
modified.
LIABILITY
CIAO Travel shall
always do its utmost
to provide the
Services to the best
of its capacity and
upon the
satisfaction of the
Client. It is the
understanding of the
Parties that CIAO
Travel acts as an
intermediary between
the Client/agent and
airline, hotels,
transport operators,
local tourist
offices and other
contractors
providing the
Services to the
Client. CIAO Travel
shall in no event be
liable to the
Client/Agent, by
reason of breach of
services or
unsatisfactory
Services provided to
the Client by third
parties or by way of
indemnity or in tort
or otherwise, for
any loss, injury,
damage, delay,
change in schedule
or other adverse
events which are
beyond the control
of CIAO Travel
and/or sustained by
an act or default of
any person or
company providing
the services to
client. The
Client/Agent
warrants that CIAO
Travel shall not be
responsible and/or
liable for
additional expenses
and/or damages
incurred due to any
delay, accidents,
natural disaster,
political action or
unrest.
CLAIMS
All disputes, claims
and litigation
regarding the
services shall
firstly settled by
way of negotiation
and mutual
understanding. In
the even such
negotiation and
mutual understanding
would be fail, the
disputes, claims,
litigation shall be
settle by local
arbitration in
Vietnam. All claims
must be submitted in
writing within
30days after the end
of services. |
